Frequently Asked Questions

Are You a Licensed Facility?

Yes, Pampered Pets Resort is an approved Boarding Facility and we are active members of the Pet Industry Association of Australia and Pet Care Services Association. We employ Certified Pet Care Technicians

Will my pet miss me?

Dogs live in the moment and as soon as you are out of sight, your pets are distracted by the activities of the Resort. Your pets are constantly stimulated by new smells, sounds, sights, activities and new friends. Their holiday will be much the same as yours and they will love to see you when you return.

What do I need to bring?
  • Current C5 or F3 Vaccination Certificate
  • All Medication is required to be in original packaging with clear written instructions
  • Collar and Lead
Can my pet bring his blankets and toys?

Yes, it is a good idea to bring something small that has a scent reminder for your pets to sleep with. Bedding is not necessary as Flea Free Trampoline Beds are provided for your pets comfort. A toy is also welcome however, we cannot guarantee its return and we often find that like children they like the new toys better.

When do I need to book?

During the high Season (Christmas, Easter, School & Public Holidays), you will need to book at least 3 months in advance. During this time, bookings are not made without a prepaid $50.00 deposit.

When can I check in and check out?

Our hours are:
Monday – Friday: 9 am to 5 pm
Saturday: 9 am to 1 pm
Sunday: 3 pm to 5 pm

To allow your companion to settle in and enjoy his dinner we encourage an early check in, prior to 1200.

So as not to disturb other boarders and our neighbors we reward you by not charging for the day of check out, if check out is completed prior to 1200.

What happens if my pet gets sick whilst I am away?

We have a Veterinarian on call 24 hours a day. In an emergency, our Veterinarian will be called and your emergency person will be contacted. All consultations and services provided by Veterinarians are charged back to the owner.

Can I come and see where my pet is staying?

Pampered Pets Resort invites you to visit our establishment. Please phone for an appointment. Tours are between 1 pm and 3 pm Tuesday through to Sunday.

We do not offer tours through the high seasons (Christmas, Easter and School & Public Holidays) as you can appreciate these are extremely busy times for us.